If your gas meter isn’t connecting, you’re not alone. This is one of the most common smart meter problems in the UK.

What’s actually happening?

Your gas meter connects to your electric meter using a local network (HAN). If that connection fails, your gas readings won’t reach your supplier.

What you might notice

• Gas usage not showing on your display
• Estimated gas bills
• Electric working but gas missing

What should you check?

• Is your electric meter working?
• Is your IHD showing gas readings?
• Did this happen after installation?

When do you need an engineer?

If your gas meter has never connected or stopped working recently, a follow-up visit is usually required.

What’s happening behind the scenes

• HAN network failure
• Distance or signal issue
• Pairing not completed

What the engineer would check

• Gas meter connection to HAN
• Signal strength
• Comms hub status

What usually fixes it

• Re-pairing the gas meter
• Moving comms hub (fly lead)
• Follow-up installation visit

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