Get clear next steps for smart meter, bill or supplier problems

Check your bill, organise what happened, draft a complaint, and know when to escalate.

What's going wrong?

Pick the problem that sounds most like yours.

Use the next step that matches where you are now.

Check your bill Use this if readings, charges, balances or estimates look wrong. Organise what happened Save dates, supplier replies, missed actions and evidence. Draft a complaint Turn your saved details into calm complaint wording. Know when to escalate Check what to prepare before Ombudsman guidance.

Start with the tool that matches where you are now.

Check your bill Use this first if readings, charges, balances or estimates look wrong

Organise what happened Save dates, supplier replies, missed actions and evidence

Draft a complaint Turn your saved details into a calm complaint draft

Know when to escalate Check what to prepare before using Ombudsman guidance

Gas reading / kWh check Convert readings and check your bill

Find your problem Start from the advice page or problem card that matches your issue
Check or organise it Use the Bill Checker or organise dates, replies and evidence
Use your saved details Keep the important facts together for the next step
Complain or escalate Draft a complaint or check escalation guidance if the issue is still stuck

Before escalating, organise what happened and make sure your complaint is clear.

Smart Meter Rights 2026 See the new Ofgem rules and what suppliers must do

Energy Ombudsman Guide Know when you can escalate and what to prepare first

Compensation See if compensation may apply

Draft a Complaint Turn the problem into a clear formal complaint

Organise What Happened Track dates, supplier replies and evidence before escalating