Smart meter help for solar, EV and smart tariffs
Get more from your energy
If you have solar panels, a battery, an EV, or a smart tariff, a working smart meter matters even more. This section helps you understand problems that stop you saving money, earning export payments, or getting the full benefit of your home energy setup.
Start with the issue that sounds most like yours
Many energy-saving systems rely on your smart meter working properly in the background.
My smart meter is not sending readings
If readings are not getting through, your tariff, usage data, or supplier-side setup may not work as expected.
Read guide →
I think there is a signal or connection issue
Weak WAN, gas connection dropouts, or general comms issues can affect how your system performs.
Read guide →
Something is working, but not properly
Your meter may be installed and partly working, but still not giving you the benefits you expected.
Read guide →
Not sure what is wrong?
Use the Health Check to narrow down whether the issue is your smart meter, signal, setup, or supplier-side data flow.
Run health check →
Why this matters
A working smart meter helps unlock the value of your energy tech
Solar, EV charging, batteries, export payments, and smart tariffs all work better when the meter setup behind them is right. If the smart side breaks, the savings often break with it.
Help topics in this section
Solar export and smart meter issues
Help for homes where export is not showing properly, savings look wrong, or the setup is not doing what it should.
Coming soon
EV charging and smart tariff problems
Guides for homes trying to access cheaper off-peak charging but held back by smart meter or data issues.
Coming soon
Battery and time-of-use tariff issues
Support for homes using batteries and flexible tariffs where correct data and timing matter.
Coming soon
Just had a smart meter installed?
Start here if your meter is new and you want to understand what should happen next and what warning signs to watch for.
Start here →
What this section is here to do
Protect savings
Help you spot when a smart meter problem is quietly costing you money.
Explain the weak link
Show where the problem may actually sit: meter, signal, setup, or supplier systems.
Point to the next step
Give you a practical route forward instead of leaving you guessing.
Think your smart setup is not performing as it should?
Start with the Smart Meter Health Check and narrow the problem down step by step.