Smart Meter Health Check

Not sure what’s wrong?

This quick check helps you narrow down the problem step by step.

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Step 1: What’s the main issue?

👉 My bill looks wrong or payments have changed

👉 My smart meter isn’t working properly

👉 My gas meter isn’t working

👉 Topped up but no credit showing

👉Signal or connection issue

👉 My display (IHD) isn’t working

👉 I’ve just had a smart meter installed

👉 I’m not sure — take me to the main guide

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💷 If your bill looks wrong

• 👉 Bill is estimated
• 👉 Direct debit going up
• 👉 Bill too high

If your bill is estimated or doesn’t match your usage, your smart meter may not be sending readings.

👉 Check if your meter is sending readings

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⚡ If your smart meter isn’t working

• 👉 Not sending readings
• 👉 WAN light flashing
• 👉 Not commissioned properly

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🔥 If your gas meter isn’t working

• 👉 Gas meter not connecting
• 👉 May not have been set up properly

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📡 If this looks like a signal issue

• 👉 WAN light flashing
• 👉 Signal problems explained

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📺 If your display isn’t working

• 👉 IHD not working
• 👉 Blank screen

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🔧 If you’ve just had a smart meter installed

• 👉 Start here guide
• 👉 Check if it was commissioned properly

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Still not fixed?

If your smart meter issue is ongoing or keeps coming back, you can now log it in the Smart Meter Problem Tracker. This helps build a clearer picture of how long issues take to fix and where customers are getting stuck.

Track your smart meter issue