Track your smart meter issue
Smart Meter Problem Tracker
If your smart meter issue is still ongoing, you can log it here. The aim is to help people keep track of what is going wrong, how long it has been going on, and how many steps it is taking to get fixed.
What this tracker is for
Smart meter problems often drag on longer than people expect. This tracker is here to help log the issue, follow the journey, and highlight where customers are getting stuck.
Log the problem
Record what the issue is, when it started, and whether it is still ongoing.
Track the journey
Show how many visits, delays, or failed steps it is taking to get sorted.
Build real-world insight
Over time, this can reveal where customers are facing the biggest delays and most repeat problems.
Before you log it
Not fully sure what the problem is?
If you are unsure whether the problem is readings, signal, gas connection, supplier setup, or something else, use the Smart Meter Health Check first.
Report your smart meter issue
Fill in the form below to log your issue. Keep it simple — just the key details.
What kinds of issues can be tracked?
Meter readings and billing issues
Missing readings, estimated bills, stale app data, and other signs the smart side is not flowing properly.
Signal and communication problems
Weak WAN, gas meter not connecting, dropouts, and other meter communication issues.
PAYG and top-up problems
Issues affecting top-ups, emergency credit, or confusion caused by smart prepayment faults.
Solar, export and smart tariff issues
Problems where the smart meter setup is stopping a home from getting the full benefit of solar, EV, battery, or tariff tech.
Need help working out the issue before logging it?
Start with the Smart Meter Health Check, then come back and log the problem if needed.