Smart meters can sometimes stop displaying readings or communicating with suppliers.
If this happens, it is important to report the problem quickly.
Signs your smart meter may have a fault
Common signs include:
• blank or frozen screen
• no readings showing on the display
• the in-home display no longer updating
• estimated bills instead of actual readings
What to do
If you notice these issues:
1.Contact your energy supplier.
2.Explain what the meter is showing.
3.Ask if the meter is still sending readings.
4.Request an engineer visit if necessary.
Fixing the problem early reduces the risk of billing disputes later.