Billing & Costs

  Many modern energy tariffs rely on half-hourly (HH) meter readings to calculate your bill. If your smart meter stops […]

  Many households are surprised when their energy supplier can read their smart meter, but says they cannot activate a

  A smart meter with a blank screen can worry customers. Many people assume their energy is not being recorded,

Can Energy Companies Back-Bill You for Years? Back-billing happens when an energy supplier corrects a previous billing error and charges

  Many households were told that installing a smart meter would help them save money on their energy bills. However,

  Many households install a smart meter expecting to access cheaper time-of-use (TOU) energy tariffs. These tariffs charge different electricity

  If your smart meter stops working or cannot send readings, your energy supplier may be required to fix the