Billing & Costs

  Many modern energy tariffs rely on half-hourly (HH) meter readings to calculate your bill. If your smart meter stops

  Many households are surprised when their energy supplier can read their smart meter, but says they cannot activate a

  A smart meter with a blank screen can worry customers. Many people assume their energy is not being recorded,

Back billing UK rules — energy companies can charge you for past energy use but only up to 12 months

  Many households were told that installing a smart meter would help them save money on their energy bills. However,

  Many households install a smart meter expecting to access cheaper time-of-use (TOU) energy tariffs. These tariffs charge different electricity

  If your smart meter stops working or cannot send readings, your energy supplier may be required to fix the